At Ocean Beauty, we want you to be happy with every purchase. If there is an issue with your order, our team is here to help.
Products may be eligible for return or exchange if the request is raised within 7 days of delivery, subject to the conditions mentioned below.
To be eligible:
The product must be unused, unopened and in its original condition.
Original packaging, labels, seals and tags must be intact.
The original invoice/order details must be available.
Products showing signs of use, damage after delivery or tampering will not be accepted.
If your order arrives damaged, defective, leaking, broken or different from what you ordered, please contact us within 48 hours of delivery.
Please share:
Your Order ID
Clear images of the product
Images of the outer packaging
An unboxing video, wherever available
Once verified, we will arrange an eligible replacement, exchange or refund, as applicable.
For hygiene and safety reasons, we cannot accept returns or exchanges for:
Opened or used cosmetics
Products with broken or removed seals
Products damaged due to improper use or storage
Products purchased as part of certain clearance/final-sale offers
Free gifts, samples or promotional products
Actual product shades may vary slightly from what appears on your screen due to lighting, photography and individual screen settings.
Returns or exchanges based solely on shade preference or minor colour variation may not be accepted.
We recommend reviewing the product images and shade information carefully before placing your order.
Once your exchange request is approved, our team will guide you through the next steps.
The replacement product will be dispatched after the returned product has been received and successfully inspected.
Exchange is subject to product availability.
Once an eligible returned product is received and inspected, the refund will be processed to the original payment method.
Please allow 7β10 business days for the amount to reflect, depending on your bank or payment provider.
For Cash on Delivery orders, eligible refunds may be processed through bank transfer or another available refund method.
Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation may no longer be possible.
If the return is due to a wrong, damaged or defective product sent by Ocean Beauty, applicable return/replacement shipping costs will be borne by us.
For other approved return or exchange requests, shipping charges may apply.
For any return or exchange request, please contact:
Ocean Beauty
Email: Info@oceanbeauty.in
Contact: +91 81300 98930
Please mention your Order ID while contacting us so we can assist you faster.
Our Promise
Beauty should make you feel good β and so should shopping for it.
We aim to make every genuine return, replacement and exchange request as simple and transparent as possible.
