How do I choose the right shade online?
Check the product images, shade names and descriptions provided on the product page. Please remember that shades may appear slightly different depending on lighting and your screen settings.
Will the actual product colour look exactly like it does on my screen?
We make every effort to show colours as accurately as possible. However, slight variations may occur because of photography, lighting, screen settings or product batches.
How do I know how to use a product?
Many Ocean Beauty product pages include How to Use instructions and product benefits to help you get the best out of your purchase.
Where can I find the ingredients and product information?
Please refer to the product packaging and the relevant product page for available ingredient, usage, quantity and other product information.
How can I check a product's expiry?
Please check the manufacturing and expiry information printed on the product or its packaging.
How will I know if my order has been placed successfully?
Once your order is successfully placed, you should receive an order confirmation through the contact details provided during checkout.
Can I add another product after placing my order?
Once an order has been confirmed, additional products generally cannot be added to the same order. You can place a separate order for the additional products.
Can I change the shade after placing my order?
Please contact our customer support team as soon as possible. Changes may be possible only if your order has not yet been processed or dispatched.
What should I do if I ordered the wrong product or shade?
Contact our customer support team at the earliest. Once an order has been processed or dispatched, changes may not be possible. Please refer to our Return & Exchange Policy for eligibility.
Do you accept bulk or wholesale orders?
For bulk, retail or distribution-related requirements, please contact us directly at +91 81300 98930 or Info@oceanbeauty.in.
How long does delivery take?
Estimated delivery time is generally 5–7 days, depending on your location, product availability and courier serviceability.
How long does it take to dispatch an order?
Orders are processed as quickly as possible after successful confirmation. Dispatch timelines may vary during sales, festivals, holidays or periods of high order volume.
How can I track my order?
Once your order has been dispatched, tracking information may be shared through the contact details provided with your order.
What are the shipping charges?
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Can my shipping and billing addresses be different?
Yes. Where the checkout allows it, you can provide a delivery address different from your billing address.
What happens if my delivery fails?
Our delivery partner may attempt to contact you or reattempt delivery depending on courier policy. If the order is returned to us, please contact our customer support team for assistance.
What if my order is delayed?
Delivery can occasionally be affected by courier delays, weather, public holidays, high order volumes or other circumstances. If your order is taking longer than expected, please contact us with your Order ID.
Can I cancel my order?
Orders may be cancelled before dispatch, subject to their processing status. Please contact us as soon as possible if you wish to cancel an order.
Can I return a cosmetic product after opening it?
For hygiene and safety reasons, opened, used or tampered cosmetic products are generally not eligible for return or exchange, except where required under applicable law or where an eligible product issue exists.
What if I receive a damaged, defective or wrong product?
Please contact us within 48 hours of delivery with your Order ID and clear photographs of the product and packaging. An unboxing video may also help us verify the issue faster.
Can I exchange a product because I don't like the shade?
Shade preferences are generally not eligible for return or exchange. Colours can also appear slightly different across screens, so we recommend checking the shade details carefully before ordering.
When will I receive my refund?
Once an eligible return is received, inspected and approved, the refund will be initiated through the applicable refund method. It may take approximately 7–10 business days to reflect, depending on your bank or payment provider.
Can sale or promotional products be returned?
Return eligibility for products purchased during special offers, clearance sales or promotional campaigns may vary. Please refer to the applicable offer terms and our Return & Exchange Policy.
What payment methods do you accept?
Available payment options will be displayed at checkout and may include UPI, cards, net banking and other supported payment methods.
Is Cash on Delivery available?
Cash on Delivery availability, where offered, will be shown at checkout and may depend on your delivery PIN code and order eligibility.
Is it safe to make an online payment on the Ocean Beauty website?
Payments made through our website are processed using the payment options and security measures provided by the applicable payment service providers.
What should I do if my payment is deducted but my order isn't confirmed?
Please wait for the payment status to update and check your email/messages for an order confirmation. If you still do not receive confirmation, contact us with the payment details so our team can assist you.
Are Ocean Beauty products dermatologically tested?
Where a product has been dermatologically tested, this will be mentioned on the respective product page or packaging.
Are Ocean Beauty products cruelty-free or vegan?
Please refer to the individual product page or packaging for verified cruelty-free or vegan claims, as these may vary by product.
Are your products suitable for all skin types?
Suitability depends on the individual product and your skin type. Please check the product description and ingredient information before use. If you have sensitive skin or known allergies, a patch test is recommended where appropriate.
Do Ocean Beauty products contain fragrance?
This varies by product. Please check the individual product's packaging or ingredient information for details.
What ingredients are used in Ocean Beauty products?
Ingredients vary across our makeup and beauty range. Please refer to the ingredient list provided on the individual product or its packaging for accurate information.
What quality and safety standards does Ocean Beauty follow?
Ocean Beauty focuses on delivering quality cosmetic products designed for everyday beauty needs. Product-specific certifications, testing claims and safety information, where applicable, will be mentioned on the relevant packaging or product page.
What should I do if a product causes irritation?
Discontinue use immediately. If irritation persists, seek advice from a qualified healthcare professional. Always check the ingredient list before use if you have known sensitivities or allergies.
Can't find what you're looking for? Our team will be happy to assist you.
Call/WhatsApp: +91 81300 98930
Email: Info@oceanbeauty.in
Ocean Beauty Website
